Dream65529556277
February 8, 2024
Visited this resort after more than a decade. I did not like it then and i did not like now.... zero customer care and invisible management. We were there for one night to attend a wedding next door at the Ramaverma Club. Fortunately, the room was clean. We were told to follow the bell boy who carried our bags to check in to our rooms. We ***** with the bell boy arrived below a staircase, and none of us knew which room was allocated and the whereabouts of the keys. We spent twenty minutes in the sultry heat outside, and it was sorted out only because of the involvement of Ms. Lea (Hope I got the name right). The pillow covers were pathetic, - aged and shrunk and gnarled. It was just one night so we managed. We had to get some clothes ironed for the evening wedding. Sent it out with specific instructions to get them all on hangers and not to fold. The saree especially we wanted the crease to be removed. I was promised that they would return it in an hour. Four hours and seven phone calls and a bit of raising your voice.. and we got it back, ironed pressed and not on hangers. Sent it back again with somebody responsible at the reception, and it came back the way we wanted after nearly five hours. Walked over to the restaurant for lunch. Placed some orders for some Chinese cuisine. Trying to explain to the waiter that I was extremely allergic to shrimps. After nearly fifteen minutes of elaborating on it, the waiter gave up and he did not understand. Someone else came over who said he was the captain of the restaurant.. He understood. That is as big an exercise just getting some food organized. Less said about the food the better. It is nice big property right on the lake side. Nothing has changed vis-a-vis service. It was bad more than a decade ago, and it is bad now. There is no visibility of a Manager who i could talk to. I was told the Manager has gone out. I insisted on meeting the person next day when I was checking out.. and the person was not there then too. With no active management, and the manager missing from the resort for nearly 24 hours, what do you expect. That is it.. there are a lots of resorts in the area to try out. We dont have to be pushed to a corner to compromise by staying here. The only saving grace is a lady by the name of Neha Roy and Ms. Lea. Neha proactively tries to do things professionally. But given the crowd of staff who are dumb and non motivated, even Neha can do nothing. I wish they give more powers to these two ladies so that they can make the place a better one. Thanks